Privacy Policy
1. Who we are
Our website address is: https://cheapsilverroom.stellarwp.site.
We provide online training courses that users can purchase, complete, and receive certificates upon successful completion.
We act as the data controller for the personal data you provide.
2. What data we collect
We may collect and process the following data:
Account information
- Name
- Email address
- Username and password
Transaction data
- Billing details
- Purchase history
- Payment status
Course data
- Enrolment records
- Progress and completion data
- Assessment results
- Certificate records
Technical data
- IP address
- Browser type and device information
- Login activity
Communication data
- Messages sent via contact forms or support requests
3. How we use your data
We use your data to:
- Create and manage your account
- Deliver purchased courses
- Track course progress and completion
- Issue certificates
- Process payments
- Provide customer support
- Improve our website and services
- Prevent fraud and misuse
4. Legal basis for processing
Under UK GDPR, we rely on:
Contract
- To provide access to purchased courses and certificates
Legitimate interests
- To improve services
- To prevent fraud and misuse
- To maintain platform security
Consent
- For non-essential cookies and analytics
Legal obligation
- To comply with financial and regulatory requirements
5. Payments (Stripe and PayPal)
We use third-party payment processors:
- Stripe
- PayPal
When you make a purchase:
- Your payment details are processed securely by these providers
- We do not store full card details
These providers may:
- Collect personal and financial data
- Process data outside the UK/EEA
Their privacy policies apply:
6. Who we share your data with
We only share data where necessary:
- Payment processors (Stripe, PayPal)
- Hosting providers and website platforms
- Course delivery and certificate systems
- Analytics providers (if used)
We do not sell your personal data.
7. International data transfers
Some of our service providers operate outside the UK.
Where this occurs:
- Appropriate safeguards are used
- Data is transferred in line with UK GDPR requirements
8. Data retention
We retain data only as long as necessary:
- Account data: while your account is active
- Course and certificate records: retained for verification purposes
- Transaction data: retained for legal and tax obligations
You may request deletion of your data, subject to legal requirements.
9. Your rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise your rights, contact us via the website.
10. Data security
We take reasonable measures to protect your data:
- Secure login systems
- Encrypted connections (SSL)
- Restricted access to personal data
- Use of trusted third-party providers
11. Cookies
We use cookies to:
- Enable core functionality
- Manage logins and course access
- Analyse site usage
For full details, see our Cookie Policy.
12. Automated decision-making
We may use automated systems to:
- Track course progress
- Determine pass/fail outcomes
- Issue certificates
These processes are based on predefined rules.
13. Comments
When visitors leave comments:
- We collect the data shown in the form
- IP address and browser data for spam detection
An anonymised hash may be sent to Gravatar:
https://automattic.com/privacy/
14. Media
If you upload images:
- Avoid including location data (EXIF GPS)
This data may be accessible to others.
15. Data breaches
In the event of a data breach:
- We will take immediate action
- We will notify affected users where required
- We will comply with legal reporting obligations
16. Changes to this policy
We may update this policy periodically.
You should review this page regularly.
17. Contact
For any data protection queries, contact us via the website.he website.