Refund & Cancellation Policy
1. Digital products
All products sold on this website are digital training courses provided by Kingsbridge Advisory Limited.
- No physical goods are supplied
- Access is provided via a user account immediately after purchase
2. Consumer rights and waiver
Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel.
However, by purchasing a course on this website:
- You expressly request immediate access to digital content
- You acknowledge and agree that your right to cancel is lost once access begins
This agreement is captured at checkout prior to purchase.
3. Definition of access
A course is considered “accessed” where:
- You log into your account after purchase
- You open or view any course content
- You begin any lesson, module, or assessment
Once access occurs:
- The product is deemed used
- The purchase becomes non-refundable
4. Refund eligibility
Refunds will only be considered where:
- No access has occurred
- A duplicate transaction has been made
- A verified technical fault prevents access and cannot be resolved within a reasonable timeframe
All refund requests are subject to review.
5. Non-refundable circumstances
Refunds will not be issued where:
- Any course content has been accessed
- Progress has been recorded
- An assessment has been attempted
- A certificate has been issued
- The customer changes their mind
- The course does not meet personal expectations
6. Technical issues
If you experience access issues:
- You must contact us promptly
- We will investigate and attempt to resolve the issue
Where a genuine technical fault is confirmed and cannot be resolved:
- A refund or alternative access may be offered
We are not responsible for issues caused by:
- Poor internet connection
- Unsupported devices or browsers
- User error
7. Chargebacks and payment disputes
If you initiate a chargeback or payment dispute:
- Your account may be suspended immediately
- Access to all courses may be revoked
We reserve the right to provide evidence to payment providers, including:
- Purchase records
- Login activity
- Course access and usage data
8. Refund request process
To request a refund:
- Contact us via the website
- Provide your full name, email address, and order details
- Clearly state the reason for your request
We may request additional information before making a decision.
9. Refund processing
Where a refund is approved:
- It will be issued using the original payment method
- Processing times depend on your payment provider
10. Abuse of refund policy
We reserve the right to:
- Refuse refund requests where misuse is suspected
- Restrict or terminate accounts engaging in repeated refund attempts